This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from autosparz.com (the “Site”). 

Personal information we collect 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Sharing you personal Information 
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioural advertising 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Do not track 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your rights 
If you are an Indian resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are an Indian resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. 

Data retention 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Minors 
The Site is not intended for individuals under the age of 16. 

Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@autosparz.in.

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Use of the Platform and the features therein is governed by the following terms and conditions including applicable policies available on the Platform, notifications and communications sent to seller, which is incorporated herein by way of reference. To transact on the Platform, seller shall be subject to the policies that are applicable to the Platform for such a transaction. By mere use of the Platform seller shall be contracting with Autosparz and Serviz India Pvt Ltd (hereinafter referred to as “Autosparz”), and these terms and conditions including the policies constitute your binding obligations to Autosparz.

Seller Enrolment:

To begin the enrolment process, seller must complete the registration process. As part of the application, you must provide us with your (or your business's) legal name, address, phone number, e-mail address and applicable tax registration details. We may at any time cease providing any or all the Services at our sole discretion and without notice.

Technician Enrolment:

To begin the enrolment process, technician must complete the registration process. As part of the application, you must provide us with your legal name, address, phone number, email address and select the option which you are specialist for fitment. We may at any time cease providing any or all the Services at our sole discretion and without notice.

Seller and Technician’s Eligibility:

The use of the Platform is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Platform. If you are a minor i.e. under the age of 18 years, you shall not register as a seller on the Platform, transact or use the Platform. Autosparz reserves the right to terminate your registration and/or refuse you access to the Platform if it is brought to Autosparz’s notice or discovered that you are under the age of 18 years. If you register as a business entity, you represent that you are duly authorized by the business entity to accept the Terms of Use and you have the authority to bind the business entity to the Terms of Use.

Sellers After Registration:

Once the registration part is complete, Autosparz will review your application. If you are eligible you will receive an email. In that email the link will be sent to you with login details and password. Using the login details you can sign in to the Dashboard. In the portal you will find the Your profile to update Address, Bank details and etc… Once these details are updated you can start adding the products in the Add Products section. We will send you a demo video of how to use the Dashboard.

Technicians After Registration:

Once the registration part is complete, Autosparz will review your application. If you are eligible you will get a call from our support team for further details. Over the phone if we able to meet the requirements then you will be added in the broadcast. You will get notified for installation job at the customer’s end.

Your Account and Registration Obligations:

During use of the Platform, you agree to furnish your details and information as requested by us from time to time. You shall remain responsible for maintaining confidentiality of this information, as well as your display name, login and password details. You agree that if you provide any information which is untrue, inaccurate, not current, or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, incomplete, or not in accordance with the TOU, we shall have the right to suspend or terminate your account on the Platform or indefinitely block you from accessing the Platform.

Communications:

When you use the Platform or send emails, other data, information, or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically or as and when required. We may communicate with you by email, telephonically or any other mode of communication, electronic or otherwise.

Customer Dispute Resolution for Technician:

Provided herein is the list of the disputes that may arise during the installation process for which Technician will be accountable. Technician should not get involved in any collusion activity with the customer. If Technician is caught indulging in such malpractices, Autosparz may take legal action and levy penalties as deemed suitable by Autosparz.

Customer Dispute Resolution for Seller:

S. No. Particulars Replacement / Return / accountability
1 Damaged/ Defective/Wrong SKU shipment To be borne by Seller
2 Refund/ Replacement in case of wrong size, color, type issues To be borne by Seller
3 Post Shipment return up to a period of 14 days from delivery, because of product quality issue. To be borne by Seller
4 Wrong Specifications (not in line as what is mentioned on website) To be borne by Seller
5 MRP Difference (e.g.-MRP difference on the website and on the product received) To be borne by Seller

Contact Us

Please send any comments or questions, including all enquiries not related to trademark and copyright infringement, on the Website to info@autosparz.in