Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at

Q. Where do you ship from?

A. We ship from our partnered warehouses in India depending upon the order location. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A. It will usually take 3-4 business days for all orders, Shipping times vary from product-to-product; based on demand and shipping location.

Q. How long will it take to receive a tracking number? 

A. It will take about 1-2 business days.

Q) What if I do not receive my order confirmation email?

A: Please make sure to check your email's spam folder first before contacting Customer Service. Please have your order number available.

Q. Where can I place an order from? 

A. You can place an order across the country.

Q. Where is you company located? 

A. We have an office in the Bengaluru, India.

Q. Which currency will I be charged in?

A. We processes orders in INR.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours.

Q. Who can I contact if I have a problem with my order

A. All inquiries can be forwarded to

Q. How can I pay?

A. We accept all Major Internet Banking, Debit, Credit Cards: Visa, MasterCard, MaestroCard, Rupay, Amex and also Pay on Delivery.

Q) Can I change my shipping address after the order is placed?

A: You cannot change your shipping address after your order has been submitted. You need to mail us and if the order is not yet shipped we can try to help with the new address as per courier services availability for the new location.

Q) How do I cancel my order?

A: We offer cancellations only on products that have not yet shipped. Please contact Customer Service and have your order number available.

Q) What if I receive a damaged shipment?

A: If something went wrong and you receive damage products, Please contact Customer Service within 24 hours of receipt of shipment. Please have your order number available. Kindly keep the packaging material of the product and also try to take images and share the same to us so that we can investigate the issue. We will process the replacement/refund for the same as soon as we receive back the damaged product. Also Check Refund Policy

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure.

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.


Your cart


Use of the Platform and the features therein is governed by the following terms and conditions including applicable policies available on the Platform, notifications and communications sent to seller, which is incorporated herein by way of reference. To transact on the Platform, seller shall be subject to the policies that are applicable to the Platform for such a transaction. By mere use of the Platform seller shall be contracting with Autosparz and Serviz India Pvt Ltd (hereinafter referred to as “Autosparz”), and these terms and conditions including the policies constitute your binding obligations to Autosparz.

Seller Enrolment:

To begin the enrolment process, seller must complete the registration process. As part of the application, you must provide us with your (or your business's) legal name, address, phone number, e-mail address and applicable tax registration details. We may at any time cease providing any or all the Services at our sole discretion and without notice.

Technician Enrolment:

To begin the enrolment process, technician must complete the registration process. As part of the application, you must provide us with your legal name, address, phone number, email address and select the option which you are specialist for fitment. We may at any time cease providing any or all the Services at our sole discretion and without notice.

Seller and Technician’s Eligibility:

The use of the Platform is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Platform. If you are a minor i.e. under the age of 18 years, you shall not register as a seller on the Platform, transact or use the Platform. Autosparz reserves the right to terminate your registration and/or refuse you access to the Platform if it is brought to Autosparz’s notice or discovered that you are under the age of 18 years. If you register as a business entity, you represent that you are duly authorized by the business entity to accept the Terms of Use and you have the authority to bind the business entity to the Terms of Use.

Sellers After Registration:

Once the registration part is complete, Autosparz will review your application. If you are eligible you will receive an email. In that email the link will be sent to you with login details and password. Using the login details you can sign in to the Dashboard. In the portal you will find the Your profile to update Address, Bank details and etc… Once these details are updated you can start adding the products in the Add Products section. We will send you a demo video of how to use the Dashboard.

Technicians After Registration:

Once the registration part is complete, Autosparz will review your application. If you are eligible you will get a call from our support team for further details. Over the phone if we able to meet the requirements then you will be added in the broadcast. You will get notified for installation job at the customer’s end.

Your Account and Registration Obligations:

During use of the Platform, you agree to furnish your details and information as requested by us from time to time. You shall remain responsible for maintaining confidentiality of this information, as well as your display name, login and password details. You agree that if you provide any information which is untrue, inaccurate, not current, or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, incomplete, or not in accordance with the TOU, we shall have the right to suspend or terminate your account on the Platform or indefinitely block you from accessing the Platform.


When you use the Platform or send emails, other data, information, or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically or as and when required. We may communicate with you by email, telephonically or any other mode of communication, electronic or otherwise.

Customer Dispute Resolution for Technician:

Provided herein is the list of the disputes that may arise during the installation process for which Technician will be accountable. Technician should not get involved in any collusion activity with the customer. If Technician is caught indulging in such malpractices, Autosparz may take legal action and levy penalties as deemed suitable by Autosparz.

Customer Dispute Resolution for Seller:

S. No. Particulars Replacement / Return / accountability
1 Damaged/ Defective/Wrong SKU shipment To be borne by Seller
2 Refund/ Replacement in case of wrong size, color, type issues To be borne by Seller
3 Post Shipment return up to a period of 14 days from delivery, because of product quality issue. To be borne by Seller
4 Wrong Specifications (not in line as what is mentioned on website) To be borne by Seller
5 MRP Difference (e.g.-MRP difference on the website and on the product received) To be borne by Seller

Contact Us

Please send any comments or questions, including all enquiries not related to trademark and copyright infringement, on the Website to